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How to Order

At The Collectible Stamps Gallery, we have adopted a shopping cart and checkout system that you will likely find to be familiar, intuitive and simple to use.  However, if this shopping cart method is unfamiliar to you, we hope that the following detailed instructions answer any questions you may have.  If additional information is needed, please do not hesitate to contact us.

Step 1: View a list of items for sale

  • Click on a category of interest among those listed in the navigation bar at left.

  • OR, Use our "Quick Search" function.  Enter a key word(s) in the search box located at the top of the left-hand navigation bar on each page.

  • OR, perform a detailed search using our Advanced Search application.  Click on "Advanced Search" at the top of the left-hand navigation bar.  With this application, you can search by key words (multiple options) and maximum price within individual stamp categories or across all stamp categories (across all categories is recommended). 

Step 2: Browse item listings

Most categories have multiple pages of item listings; please use the "previous" and "next" navigation links located both above and below the item listings to navigate between these multiple pages.

To view an enlarged and sharper image of the item, as well as a more detailed description of the item (including stamp(s) measurements), please click on either the small image or the "Details" link- this will open an "Item Details" page.

Step 3: Add items to shopping cart

Click the "Add to Cart" icon located under the item description (on either the category listings page or the item details page).  To the left of the "Add to Cart" icon is a box for entering the quantity of that item you would like to purchase- if you change your mind, this number can be changed on our Checkout page.  Please note that many items are available in limited quantities.

Step 4: Checkout

To checkout, or to simply view the items in your cart, click on the "Checkout" icon located near the top right of each category listings and item details page.  Follow these steps to proceed with the checkout process (instructions are also provided on the checkout pages):

Review the items you have added to the shopping cart.  The item quantities can be changed on this page.  To remove an item from your cart, simply click on the "trash can" icon located at the right of each listing; the item will be removed from your cart and the revised order list and total will appear.  If you are satisfied with your cart contents, click on the "Checkout" icon to proceed with the checkout process (entering of customer and shipping address information), or click on the "Continue Shopping" text to return to the category listings page (the shopping cart contents will be saved during your visit).

Enter customer details: First, select your country from the drop-down list (United States is at the top of the list).  Then, enter your billing name, address and phone number (if this is a credit card or PayPal purchase, this address should match your billing address).  If the shipping address is different from the billing address, click the box next to the "I'd like this shipped to a different address" text.  A Shipping Details form will appear - complete this section.  Next, choose your payment method from the drop-down menue: either Credit Card, PayPal, or Check / Money Order.  Click on the 'Checkout" icon to proceed.

  

If "Credit Card" was the chosen payment method, a secure page (https://) will open for entering of your credit card details.  Enter your credit card number, expiration date, and CCV number (the CCV, or "Card Code Verification," number is the three- or four-digit security code usually printed on a credit card's signature panel in reverse italics).  Click on the "Checkout" icon to complete the checkout process. 

If PayPal was the chosen payment method, a secure PayPal web site page will open for entering either your PayPal account information or, if you would like to pay with a credit card through PayPal without an account, your credit card information.  The PayPal payment processing page will be pre-populated with the customer information you have already entered.  Proceed with PayPal's instructions for entering your PayPal account information or credit card information.

If Check or Money Order was the chosen payment method (United States customers only, except we will accept Canada Post postal money orders), a page with your order receipt will open- you will also receive a copy of this receipt and payment instructions by email.  We will ship your purchased items upon receipt and verification of payment.  Your requested in-stock items will be reserved for you for 10 days; after 10 days, availability will be subject to prior sale.  A full refund will be sent for any out-of-stock items.

 

 

 

Secure Shopping

Merchant Services

Whether purchasing with a credit card on our secure order processing page, or  through PayPal on their secure processing site, you can shop online with confidence at The Collectible Stamps Gallery.

Credit Card purchases through our secure order processing page:

   

We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card transactions for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card processing network (see an online payments diagram).  The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

  • Industry leading encryption hardware and software methods and security protocols to protect customer information.

  • Compliance with the Payment Card Industry (PCI) Data Security Standard.

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

Payment processing via PayPal:

PayPal is an industry leader in fraud prevention and financial information privacy.  PayPal also provides 100% protection against unauthorized payments sent from your account.  For additional information, please visit the PayPal website Security Center.

 

Orders from Non-U.S.A. Customers

Please note that we can only accept payment in U.S. currency ($US).  If this is not possible with your credit card issuer (normally it is), your best option may be to open an account with PayPal (a very easy process); PayPal accepts sixteen different currencies and will convert any of these to U.S. dollars before transferring the payment to us.  Click here to access the PayPal website.

 

Return Policy

The Collectible Stamps Gallery honors a "no questions asked" 30-day return policy.  You may return any items within 30 days of receipt for any reason for a full refund of the merchandise purchase price.  If we made a mistake in filling your order we will, of course, refund all shipping expenses as well.  We do ask that the items be returned in the condition received. 

 

Credit Card Processing Problem?

The following fraud prevention tools of on-line credit card processors are by far the most common reason for card processing problems: Address Verification Service (AVS) and Card Code Verification (CCV). 

AVS compares the billing address provided by the customer with the billing address on file at the customer's credit card issuer.  If these addresses do not match, an error code will be received.  Therefore, please ensure that the name and address you provide matches your credit card billing name and address.  Note that you will have the option to provide a separate shipping address and name (for shipment directly to a gift recipient, for example).

CCV:  a customer's card code is a three- or four-digit security code printed (usually) on the signature side of the card in reverse italics.  The CCV tool compares the card security code that you provide with the card code on file with your credit card issuer; a mismatch results in an error message.  Therefore, please ensure that you correctly enter your card security code.